Support
How to get help with an order
Open a ticket inside the panel: it is attached to your account, so whoever answers can already read your order and any error it returned.
Support ticketTracked
Open a ticket from inside the panel
Put these three things in the first message
- The order id from your order list.
- The link you ordered on, exactly as you pasted it.
- What your order row shows now, and what you expected instead.
Tickets need an account. Questions before you buy are answered in the FAQ.
Email
Billing and legal mail. Write from the address on your account.
support@smmgod.ukWhat to check before you write in
- Pending means the order is queued and status is read back on a schedule, so give it 24 hours before writing in.
- If the count dropped and the service carries a refill, request the refill from the order row.
- An order that stopped short refunds the undelivered share to your balance automatically, so check your balance history first.
- We never ask for the password to a social account, so treat any message that does as somebody pretending to be us.
More detail: FAQ, refund policy, API docs.